1. Delivery is free up to 15 miles from Southampton city centre, after that a small delivery fee will be applied. Collection from Southampton is free. 

  2. The Hirer is responsible for the safe keeping of the hired items in good condition whilst in their possession.

  3. During the period of prop hire, the Hirer is solely responsible for the items.

  4. In the event that the goods are damaged beyond economical repair, or are lost, the hirer shall bear the full write off cost.

  5. Mason and Myrtle accepts no responsibility for any injuries or claims whilst using hire equipment.

  6. You will indemnify us against any and every expense, financial loss, claim or proceedings whatsoever or damage to or loss of property arising out of the delivery, use, non-use, repossession, collection or return of the equipment or any part of it.

  7. Mason and Myrtle will endeavour wherever possible to ensure that pre-agreed delivery and collection times are adhered to. However, we cannot accept responsibility for late deliveries or collections, due to any unforeseen circumstances.

  8. Payment is strictly prior to delivery, bookings are not confirmed until payment has been made.

  9. Cancellation Policy: A full refund will be given if cancelled up to 28 days before the event. A 50% refund will be given if cancelled up to 14 days before event, any cancellations made with less than 14 days to the event, no refund will be given.

  10. You authorise us to use publicity/photographs from your event within our marketing channels.

  11. Our customers are our first priority. If you have any problems with these terms please do ask us

Tel: 07478 668885


© 2019 by Mason and Myrtle

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Southampton, Hampshire & Surrounding Areas